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Refunds Policy

Refund Policy 

Virtual Makeover Packages

We have a 48 hour refund policy on Virtual Makeover Packages as work will be started on your design after 48 hours.

To start a refund, you can contact us at virtualmakeovers@alexandragater.com. If your refund request is accepted, we’ll send you a refund confirmation.

Refunds

We will notify you once we’ve received your refund request, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund. 

 

Pom'd Slippers

We have a 30 day refund policy on Pom'd Slippers and add-on pom poms if the items are in 100% new condition and unworn. Please email us within 48 hours if you have any issues with the item.

To start a refund, you can contact us at hello@alexandragater.com. Return shipping cost is the responsibility of the customer. Please note because of our small inventory, we are not able to accept exchanges so please make sure you refer to the sizing chart before ordering.

Refunds

We will notify you once we’ve received your refund request, and let you know if the refund was approved or not. A refund will be issued in the original method of payment once the item has been returned, received and accepted by us. Please remember it can take some time for your bank or credit card company to process and post the refund.